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Carol Brown

Thank you!!!


Excellent story!!
Extreme Member/Customer Service can be defined by this story. When we go above and beyond our normal "call of duty" to treat the customer/member like a person (rather than a statistic) and we do the things that we would hope somebody would do for us. Human compassion plus the Golden Rule - works every time!
I loved this story! Thank you for sharing.

Anthony Demangone

You both are very welcome. What a neat story! To the Ritz Carlton guy/gal who thought of creating the name-badge...I owe you a beer or two in the name of all things excellent! For me, that was the icing on the cake.

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